Contact Us

Whether you're considering using Stork’s services, or would simply like to know more, our friendly Pharmacy Customer Care team are on hand to help. Simply fill in the form opposite and one of our representatives will get back to you shortly. Of course, you are also welcome to call us on the number below.

 

Unit 3 Ardane Park
Phoenix Avenue
Green Lane Industrial Estate
Featherstone
West Yorkshire
WF7 6EP

t: 0800 077 8737
f: 0845 548 4029
e: stork@biodoseservices.co.uk

A new generation of Fertility Homecare service

Stork was established as a premium alternative to the existing standard Homecare services. Designed to work seamlessly with clinics, Stork is much more than simply a medication delivery service. We are a specialist Pharmacy operated by experts who care. We’re an opportunity to bring your clinic’s high standards to your patient’s front door.

Stork understands that Fertility treatments are a very personal matter. This simple truth forms the guiding principles of our service. For this reason, every aspect of our service is focused on providing your patients with a high quality, personalised experience that is as convenient as it is discreet.

The Stork Fertility Service operates with a range of Fertility Centres around the UK, for both private and NHS patients. We would be happy to put you in touch with our existing customers.

The service

We will provide a hassle-free service that complements and enhances your own service. When you send a prescription to us you can be assured that we will contact the patient promptly, prepare their medication and consumables accurately, and deliver them as agreed with the patient.  To put it simply: we will do what we say we will do.

Our phones are manned by trained specialists ready to expertly meet patients’ needs and allay their concerns. Our Customer Care team is part of our Pharmacy, definitely not a separate call centre, and we will provide you with a named key contact within the team.

All of our advisors are trained, or in training, to NVQ level 2 in Pharmacy Services as a minimum because we believe that it is important that they understand the medication they are discussing and the importance of avoiding delays. The team has background training in the therapy area and offers a discreet and sympathetic service to the clinic’s patients.

We can deliver to any location within the UK, whether it’s to a home or work address; we can also deliver to the clinic. Refrigerated items are delivered in validated cold-chain boxes and all deliveries are in discreet plain packaging. Patients can choose their delivery day, including Saturdays, and we will fully inform them of what to expect and what to do with any refrigerated items.

Reliable next-day delivery for urgent prescriptions is a standard part of the Stork service.

Patients will receive a tracking link via text or email from our courier company. This will give them a ONE HOUR delivery window, which narrows further as the delivery time approaches.

We understand that Fertility treatment is a highly personal matter, which is why your patients will never receive anything from Stork that outwardly indicates that they are undertaking Fertility treatment. Every Stork product is delivered in plain packaging, and we will always call your patient prior to delivery to agree the most convenient time and manner to make a delivery to their home or workplace. All Stork team members are trained in professional confidentiality as a matter of course.

Stork has been designed to work in partnership with your clinic. Whilst our primary focus is on delivering an exceptional service to your patients, Stork also offers additional complimentary services such as co-branded prescription/registration forms and patient documentation tailored to your clinic’s specifications. We offer flexible delivery options and administration kits and consumables can be tailored to your needs.

We understand the commercial, legal and ethical importance of accurate reporting. Stork is committed to supplying timely reports showing supplies categorised by drug, patient, price and date. All of the products we supply are fully batch traced by patient for recall or audit purposes.

Clinic patient numbers and purchase order numbers can be quoted on invoice reports and the reports can also be split by funder.

Stork is wholly owned by the Quantum Pharma Group – a collective of forward-thinking companies serving primary and secondary care, spanning the NHS and private healthcare – thus providing financial stability and the operational support of a large organisation.

The Stork Fertility Service is provided by Biodose Services from its purpose-designed 7,600sqft specialist Pharmacy, based in West Yorkshire.  Stork is part of the Quantum Pharma Group.

Our Pharmacy is operated by Pharmacists and registered with the General Pharmaceutical Council (reg. no. 1113506). We hold an NHS dispensing contract with NHS England; a Wholesale Distribution Authority (no. WDA(H) 41045) from the MHRA and a Controlled Drugs Wholesale Licence from the Home Office. We are members of the National Pharmacy Association.

Confirmation of our credentials is available on request.

Company Registration Number: 6856641
VAT Registration Number: 972 9257 76

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